David Downs is the latest addition to our team of Sourcerers. David has been involved in outsourcing and shared services for over 20 years, helping clients in ITO and BPO across Europe to implement and succeed in their sourcing endeavours.
The National Outsourcing Association Awards (NOAAs) took place last night (24th October) at the Park Plaza Riverbank Hotel in London. Celebrating a decade in existence, the NOAAs recognise best practice in outsourcing projects, and reward end-users, suppliers, advisors and destinations. The awards were presented by TV comedian and host, Ellie Taylor. After the presentations and speeches, the band rocked the stage, and the party continued well into the wee small hours.
Source has been telling anyone who will listen that the robotic automation of business processes is set to fundamentally change the nature of the BPO market. The stark truth is that, to date, most of the real-live success stories have been in industry verticals such as telecoms, so, if robotic automation is to really live up to its full potential, then it should be able to have a significant impact on those generic business processes that are carried out across all industries. Therefore, we set ourselves the challenge of understanding the scope for software robots in that most process driven function of Accounts Payable.
Over the last 6 months I’ve attended and spoken at a number of conferences to do with the legal sector. What has become patently clear is that what conferences hope to achieve and what they actually end up delivering are very, very far apart. This is just as much a damning indictment on the legal sector as it is on the conference organisers themselves. I find it very hard to believe that any lawyer can, with hindsight, justify the one or two full days they have taken out of their schedule to listen to a way-too-diverse set of (usually mediocre) presentations that only serve to embolden the egos of the speakers (including me!). This is an industry stuck in the past and, like its legal customers, particularly resistant to change. Apart, that is, from one shining example.
The Mindgym held an interactive course for the Source team this week, one of our monthly training sessions. The training workout was titled 'a tour of your mind' and required all 17 Sourcerers to complete a Myers-Briggs Type Indicator (MBTI) self assessment before the session, which we then reviewed, explored and discussed.
Source's services are based on our positive outcomes philosophy which underpins everything that we do. We passionately believe that an outsourcing relationship can have a positive outcome for everyone involved in the process. We work hard every day to ensure that our customers and their service providers achieve those positive outcomes so that their outsourcing relationships are the ones that work and not part of the 70% that don't.
Product development has never been more challenging with demand for more and more complex systems being seen in all markets; from convergent devices like smart phones right through to complex carbon-fibre next generation aircraft.
As we have ferevently mentioned on more than one occasion, there is increasing buzz in the media, analyst community and the service provider marketplace about the potential for 'robotics' or 'process automation' to significantly change the IT and business process outsourcing landscape.